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December 15, 2020 @ 10:00 AM - 12:00 PM

This two hour training will address stress management and strategies to counterbalance the work-life environment for service professionals

About this Event

TITLE: V-STEP WEBINAR: Compassion Fatigue & Self Care: Techniques to Counterbalance the Intensity of Your Work and Facilitate Resilience


Victim Services Training Enhancement Program (V-STEP)…Bringing Crime Victim Training and Certification to Maryland Communities

Dates & Times:

Tuesday, December 15 ~ 10:00 AM – 12:00 PM

TRAINER: Heather L. Pfeifer, PhD, VASIII 410-837-5292 or hpfeifer@ubalt.edu

Training Contact: Anne Litecky, VASIII 410-837-5055, alitecky@ubalt.edu or Francis Poblete at francisbeirut.poblete@ubalt.edu 443-799-2596

ATTENTION *** You will be required to submit an assessment 48 hours prior to the event – please monitor your email. The assessments will be used during the training.

In order to receive a Certificate of Training, participants video cameras must remain on during all V-STEP Webinar trainings.


Working with victims of crime can be both one of the most rewarding and challenging careers. It is rewarding because one has the opportunity to help others when they are most vulnerable. However, it can also be very challenging because one will be exposed to other people’s pain and suffering on a regular basis. Over time, such exposure can take a significant physical, emotional, and psychological toll on an individual. How can one process all of the trauma one is going to be exposed to but not allow it to disrupt one’s personal and professional life? This workshop provides an overview of how to monitor the emotional stress, and possible physical and behavioral health conditions, that many professionals may experience as the result of exposure to secondary and vicarious trauma; and, will provide a variety of resources and strategies they can use to assist in managing their stress and to facilitate resilience.


  • Identify secondary trauma injuries (including compassion fatigue, secondary traumatic stress, vicarious traumatization and burnout), what the warning signs are
  • Understand the importance of self-care as stress management and its impact on one’s personal and professional life
  • Learn multiple dimensions of self-care
  • Utilize self-assessment tool to identify areas where one can improve self-care
  • Learn/experience stress-reduction tools to increase resiliency and reduce compassion stress


Roper Victim Assistance Academy